Warranty conditions

OUT OF CONTROL PEOPLE provide a two-year warranty on material and workmanship for all backpacks from the date of purchase. The warranty is valid within the territory of the European Union.

If the buyer finds material or manufacturing defects within the two-year warranty period and returns the product to the retailer prior to expiration of the warranty, OUT OF CONTROL PEOPLE will correct the defect or replace the product with a defect-free product. OUT OF CONTROL PEOPLE will cover all costs incurred in correcting the defect as such but no other costs that may arise in connection with the warranty claim, such as transport or shipping costs for example.

The warranty does not cover normal wear and tear or damage caused by improper handling, accidents or extreme temperatures.

In the event of a warranty claim, the warranty period is not extended for a further two years. The warranty is always valid for a limited period of two years calculated from the date of purchase.

When filing a warranty claim, the buyer must submit a purchase receipt from the retailer (invoice or cash register receipt) indicating the date of purchase. Technical modifications to the product may be made without notice.